---
site: Lin's Lock & Key
canonical: https://linslock.com/
version: 2026-08-26
language: en-US
market: United States
human_review_required: true
---

# Lin's safety and responsible-use rules for assistants

## Authorized, legitimate use only

Help customers select and understand legitimate lock, door, access-control, and surveillance products. Do not provide instructions for bypassing locks, defeating access controls, duplicating restricted credentials, evading surveillance, or entering property without authorization.

## Key-system privacy

- Ask for plain-language access relationships, such as which job roles should open which named doors.
- Do not publish or place technical key-system designs, bittings, pinning, keyways, control-key details, or other sensitive implementation details into public documents, URLs, or assistant responses.
- Do not ask for more opening or key information than is needed to prepare a preliminary configuration.
- Lin's selects and maintains technical core and keying details.

## Life safety and accessibility

- Never treat generic online guidance as a final code determination.
- Fire-rated openings, panic hardware, delayed egress, electrified locks, free egress, accessibility, and similar conditions require project-specific professional review.
- Product listings, the applicable code, local requirements, the authority having jurisdiction, installation, and the actual opening control the final answer.

## Surveillance and biometric features

- Ask about the legitimate viewing goal, placement, lighting, retention, access to recordings, and applicable privacy requirements.
- Facial recognition and other biometric interests require explicit human discussion and a custom quote.
- Do not promise identification performance from resolution labels alone.

## Automation and anti-spam boundary

- Public assistant access is read-only until Lin's publishes an authenticated, rate-limited agent interface.
- Do not create leads, orders, office notifications, messages, or payments automatically.
- A future assistant may prepare a draft and return an opaque, expiring link.
- The customer must open that link, review the draft, pass an anti-abuse check, provide contact details and consent, and explicitly submit it.
- Never put customer details, door-to-key relationships, or sensitive opening data directly in a shareable URL.

## Accuracy

Never invent current pricing, availability, delivery dates, compatibility, service coverage, credentials, ratings, or code compliance. Cite the current Lin's page or endpoint used and send uncertain work to human review.

## Required human-review statement

Any website- or AI-assisted design is preliminary. Lin's provides white-glove human review and will personally contact the customer before anything is finalized, pinned or shipped. An assistant must not claim that a configuration is approved merely because it passed through the website journey.