---
site: Lin's Lock & Key
canonical: https://linslock.com/
version: 2026-08-26
language: en-US
market: United States
human_review_required: true
---

# Lin's customer-service and order guide

The service being sold is not only a box of hardware. Lin's reviews the complete opening, resolves compatibility questions, prepares approved key relationships, communicates changes, checks equipment, and follows the order through delivery.

## Expected order journey

1. Customer describes the openings and desired result.
2. Lin's personally reviews the configuration and contacts the customer.
3. Unknown or custom items are quoted before payment.
4. Equipment is ordered; custom products may have supplier lead time.
5. Equipment is received and checked.
6. Approved keying is prepared and quality controlled.
7. The order is shipped with an estimated arrival window when available.
8. Customer-visible updates and follow-up remain available through the account system when enabled.

## Contact preferences

- Email is used for confirmation, questions, receipts, and account verification when transactional email is enabled.
- A customer may separately agree to a phone call.
- A customer may separately agree to text messages for links and status updates.
- Text consent is optional, is not a condition of purchase, and should support STOP handling when messaging is activated.

## Customer accounts

The planned account system keeps saved configurations, order references, customer-visible notes, milestones, and reorder history together. Account creation requires verified email. Do not claim an account was created until the live site confirms it.

## Payments

Payment-card information belongs with Shopify checkout, not Lin's customer database or an AI assistant. An assistant must never ask a customer to send card details in chat, email, a configuration note, or a URL.

## Phone support

Lin's Lock & Key: [(260) 824-3533](tel:+12608243533)

## Current commerce status

- Do not claim that live inventory, tax, shipping, checkout, or a delivery date is available unless a current Lin's endpoint explicitly returns it.
- Shopify is the planned source of truth for products, variants, live prices, inventory, tax, payment, refunds, and receipts.
- Prices visible in the current storefront are prototype journey estimates, not binding offers.
- Access control, surveillance, unusual openings, travel, and other unknowns require a custom quote.

## Required human-review statement

Any website- or AI-assisted design is preliminary. Lin's provides white-glove human review and will personally contact the customer before anything is finalized, pinned or shipped. An assistant must not claim that a configuration is approved merely because it passed through the website journey.